Support

Welcome to Cue Vapor support page, please find below our answers to the most frequently asked questions.

Customer Support

Our most Frequently Asked Questions are below.

The Cue Vapor System is designed in California and manufactured in China. The Cue e-liquid is 100% USA made with imported and domestic ingredients.

The Cue Vapor System includes a 1500 mAh battery. The length of battery life will vary per user, depending on how often you vape. Some Cue fans tell us that a fully charged battery lasts a full day, while others can have a fully charged battery last up to a week! Individual results will vary.

Yes, any micro-usb charger can be used to charge your device. However, we recommend using the charger that was provided to you in your Cue Vapor Kit.

You turn the device on and off by rapidly clicking the silver button on the side of the device five times. The light will flash to indicate it is on or off. Once the device is on, the silver button will illuminate with a surrounding green light when it is pushed. When the device is off, the silver button will not illuminate when pushed. We recommend that you remove your Cue Refill Cartridge when turning your device off. It is also recommended to power your Cue device off when traveling or when the device is not in use. A video showing the on/off process can be found here: http://bit.ly/2oSeiEr

There are no additional shipping charges above the traditional shipping costs based on the method that you choose. If your order total is above $60 than your shipping will be Free of Charge, and delivered via standard UPS ground. Please be aware, that if you live in certain states or municipalities, you may be required to pay an additional excise tax on top of the state tax. Please check with your local or state law source for information regarding taxes on vapor products.

Your Cue Vapor Kit comes with: (1) Cue Device (battery), (1) 3 mg Smooth Tobacco 5ml Cartridge, (1) USB charging cable and (1) Buddy Tip for sharing Cue with friends or family.

Shipping times vary based on time of day the order is received, type of shipping selected and shipping address. Your shipping confirmation will be able to provide a more accurate delivery date.

The key ingredients inside the Cue cartridges are made with a blend of propylene glycol (PG) and vegetable glycerin (VG). We then add food-grade flavoring either with or without nicotine (we have a zero nicotine option).

Cue cartridges each contain 5 ml of premium e-liquid, and are 100% made in the USA with imported and domestic ingredients.

We represent out nicotine in milligrams, which is equivalent to the number of milligrams of nicotine per milliliter. So a cartridge which contains, for example, 6 milligrams of nicotine actually contains 6 milligrams per milliliter. Our 6 mg strength, would be shown as .6%.

No. Cue e-liquid cartridges are designed to be part of a closed system and cannot be refilled. Trying to do so will void your 60-day warranty.

If you experience trouble with your Cue products, please contact us at 800-377-7709 or by email at support@cuevapor.com.

The Cue cartridge is part of a closed system and should not be opened. They have been sealed for safety, and if the seal is broken they will no longer function as designed. Tampering with the seal will void your warranty.

Each person vapes differently, so the duration of the cartridge depends on the individual’s vaping usage. Cue cartridges can last anywhere from one day to a week or even longer. We recommend removing your Cue cartridge from your Cue device throughout the day to check your e-liquid level.

Yes, this step is very important for the most comfortable and optimal experience! One, the airflow that comes through the holes on the side is required to create vapor. Two, for those who draw vapor quickly, the holes on the side help cool the vapor off. You can keep one of the plugs on the side in if you want less air flow through your device. Always remove the plug on the bottom of the cartridge so that it fits properly into your Cue device.

The best way to use the Cue Vapor System is whatever way you find most comfortable for yourself personally. We recommend drawing or inhaling slowly when first trying Cue. As you use your Cue more, you will become accustomed to the power and the draw you prefer. If you prefer a more cigarette-like feel, leave one of the plugs in the air holes (or use your finger to cover an air hole) to restrict the airflow a little. Try both ways to find out which fits your style better! Just remember, try it slowly at first.

There are no additional shipping charges above the traditional shipping costs based on the method that is chosen. If you order more than $60 worth of cue refills, your shipping will be free, delivered in standard Ground UPS shipping. If you live in certain states or municipalities, you may be required to pay an additional excise tax on top of the state tax. Please check with your local or state law source for information regarding taxes on vapor products.

Check with your local or state regulatory authority as laws regarding disposal may vary.

We are always looking to enhance the vaping experience by exploring new, delicious flavors that our fans will love. Keep an eye out on our website and social media channels for updates on future flavor launches.

Cue takes the simplicity of e-cigs OR “cig-a-likes” and combines it with the complexity and power of the bigger sub-ohm vaping devices to create what we feel is the simplest, satisfying vaping experience to date. It's a system that brings the promise of vaping to the masses. It’s made so anyone can simply take it out of the box, insert a cartridge, and vape.

No, it is not. Although if your cartridge is empty, you may experience a burnt taste. Cue Vapor System has been designed and engineered to prevent this, with our see-through cartridge, so be sure to keep an eye on your e-liquid levels so you do not accidentally experience this taste! The occasional “dry hit” may also be the cause of the burnt taste. This occurs when the wick inside the cartridge does not saturate with e-liquid, resulting in the coil heating up too quickly. If there is a noticeable level of e-liquid in your Cue cartridge and you are still experiencing a burnt taste, please stop use immediately and contact us at 800-377-7709

No, the Popping/crackling sound is normal. Cue is a powerful device and the rapid heat transfer from the coil to the e-liquid creates a loud popping or crackling noise. It’s nothing to be concerned with, especially if your cartridge has been stored in a very cool place, or is just being used for the first time.

Laws and regulations vary by state and municipality, so we recommend that you check those restrictions before vaping in public spaces and private businesses. In many instances, vaping is held to the same restrictions as smoking, even though the vapor is different than secondhand smoke. Please also be considerate of non-vapers around you.

With current TSA regulations and laws, you are permitted to bring personal vaporizers and e-liquids (under 4oz.) in your carry-on luggage on airplanes. E-vapor devices are not permitted in checked luggage. Use caution when bringing already opened Cue Cartridges on an airplane with you. Once you are in the air the cabin pressure change may cause the cartridge to leak. Remember, no vaping on the plane.

Currently, the Cue Vapor System is being offered online at CueVapor.com, via phone at 800-377-7709, and at select retailers. Please sign up for our newsletter to be notified of when new retail locations are announced, and check our store locator to find the store closest to you.

If you ever have any questions or issues with your Cue device, please don’t hesitate to contact us at 800-377-7709 or by email at support@cuevapor.com.

Nicotine is a stimulant found in the nightshade family of certain plants. Nicotine is an addictive substance and should only be used by adults with no existing health problems.

Cue products produce vapor, not smoke. They do not burn tobacco, but rather, heat liquid containing nicotine derived from tobacco.

We offer cartridge refills with and without nicotine. Cue refills are available in 0, 3, and 6 milligrams of nicotine.

Yes and no. The term “mod” refers to a vapor device that you can Modify, hence the term “mod”. Within today’s vaping culture, the term “mod” is also used to describe any type of vaping device that doesn’t look like a cigarette. While Cue cannot be modified, the performance is on par with the larger devices that can be, so you get the best of both worlds!

Yes, the Cue Vapor System is a sub-ohm vaping device

Sub-ohm means the resistance of the coil is less than 1 Ohm. What it means for a vaper, you will get bigger vapor production, better more intense flavor, and warmer vapor. This vapor experience has typically only been available with the bigger, refillable devices where you need to change or build coils to ensure the best experience. We've done all the tough work for you, so you can just sit back and enjoy the premium sub-ohm vaping experience!

Your Cue Vapor System and cartridges come with a 60-day limited warranty. Under normal use and maintenance, each new CUE Vapor Device and e-liquid cartridge (“Product” or “CUE Device”) will be free from defect in material and workmanship under normal application, installation, use and service conditions as specified in the manual, instructions, operating guidelines, and other documentation provided for a 60-day period from the date of original purchase from an authorized retailer or from CueVapor.com. If a physical defect arises and a claim is received within the Warranty Period, to the extent permitted by law, E-Alternative Solutions (EAS) on behalf of Digirettes will exchange the Product with a product that is new or is at least a functionally equivalent product. WARRANTY COVERAGE IS LIMITED TO ORIGINAL OWNER AND EXCLUDES CERTAIN ACTIVITIES AND EVENTS.

Yes! Check with your state or local regulatory authority as laws regarding disposal may vary.

A tobacco cigarette is lit on fire by the user, who inhales the resulting smoke into their lungs. Use of vapor products involves no combustion — no fire. Therefore, early adopters of the technology began to call this “vaping.” Instead of relying on combustion, vapor products utilize a battery-powered atomizer. The low heat generated by the battery allows for the vaporization of the “e-liquid” that is used in the product. E-liquid generally contains only four or five base ingredients — propylene glycol and/or vegetable glycerin for a base, as well as flavorings, distilled water, and optional nicotine. To vape, the user will pull from a mouth piece at the top of a vapor product. Once the battery is activated, the battery sends power to the atomizer located on top of the battery. The atomizer then heats up the e-liquid solution and turns it into a vapor

E-cigarettes are battery operated inhalers that consist of a rechargeable battery, a cartridge called a cartomizer and an LED that lights up at the end when you puff on the device. It looks like a cigarette. While e-cigarettes still produce vapor, the act of “vaping” is typically defined as the act of inhaling water vapor through a personal vaporizer. When users draw on the device, the battery heats the liquid, which is then atomized into an inhalable vapor.   The Cue Vapor System has taken the simplicity of the e-cigarette, and combined it with the statisfaction of the Powerful Vapor Devices, to produce the most simple, satisfying vaping experience yet.

While we have heard stories from many vapors who have said that they have switched to vaping completely and do not smoke traditional tobacco any more, we do not market Cue as a smoking cessation device. If you are trying to quit smoking, we recommend you consult your physician on the best way for you to stop smoking.

E-Alternative Solutions (EAS) is a sister company of Swisher International. EAS develops, markets and distributes vaping products that are manufactured with the highest level of quality control, innovation and commitment to its consumers. 

There is additional taxation of vapor products and liquids in certain states, and municipalities. To find out if there is an additional tax or how much that tax may be in the area you live in, please check with your local or state law source for more information.

While we are encouraged by these independent studies, Cue is designed as an alternative to cigarette smoking. We believe that vaping provides an alternative to smoking, while providing a satisfying and fulfilling experience for the person vaping.

While there are many studies being conducted on this topic, we do not promote Cue as a healthier alternative to traditional tobacco.

Have questions or comments? Call us at 800-377-7709 or send us an email at Support@cuevapor.com we're here for you 24/7.

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