Support

Welcome to the Cue® Vapor support page!

Find an answer, or search our frequently asked questions (FAQs) below on how Cue can bring you satisfaction at last and makes vaping simple.

 

Choose a Question Category Or Search Our FAQs Below

 
  • All
  • Device
  • Cartridges
  • Shipping & Handling
  • Regulations
  • Warranty
  • Other

The Cue Vapor System is designed in California and manufactured in China. The Cue e-liquids is 100% USA made with imported and domestic ingredients.

The Cue Vapor System includes a 1500 mAh battery. The length of battery life will vary per user, depending on how often you vape.  Some Cue fans  tell us that a fully charged battery lasts a full day, while other can have a fully charged battery last up to a week! Individual results will vary. The time to fully recharge is approx 2 hours. Operates at 30 watts.

Yes, any micro-usb charger can be used to charge your device. However, we recommend using the charger that was provided with your Cue Vapor Kit.

You turn the device on and off by rapidly clicking the silver button on the side of the device five times within two seconds. The light will flash when it goes on or off. When the device is on, the silver button will illuminate witha surrounding green light when it is pushed. When the device is off, the sliver button will not illuminate when pushed. We recommend removing your Cue Refill Cartridge when turning your device off. It is also recommended to power your Cue device off when traveling or when the device is not in use. A video of how to do this can be seen on  https://www.cuevapor.com/news-and-events/onoff-101/

Only the traditional shipping costs based on the method that you choose are charged. If your order total is $50+, then ground shipping is free of charge. Please be aware, that certain states or localities require an additional excise tax and/or state tax to be added to orders. Please check with your local or state law source for information regarding taxes on vapor products.

Your Cue starter kit comes with: (1) Cue device (battery), (1) 3 mg Smooth Tobacco 5ml cartridge, (1) USB charging cable and (1) Buddy Tip for sharing Cue with friends or family.

Shipping times vary based on when the order is received, type of shipping method selected and shipping address. Your shipping confirmation will provide a more accurate delivery date.

The key ingredients inside the Cue cartridges are made with a blend of propylene glycol (PG), and vegetable glycerin (VG). We then add food-grade flavoring either with or without nicotine. (We have zero nicotine options).

Cue cartridges contain 5 milliliters of premium 100% USA-made e-liquid with imported and domestic ingredients.

We represent our nicotine in milligrams, which means the number of milligrams of nicotine per milliliter. To change this to a percentage, you simply put a decimal in front of the number. For example, our 6 milligram nicotine strength, would be shown as .6%.

No. Cue e-liquid cartridges are designed to be part of a closed system and cannot be refilled. Trying to do so will void your 60-day warranty.

Please contact us at 800-377-7709 or by email at [email protected] with any product issues.

The Cue cartridge is part of a closed system and should not be opened. They have been sealed for safety, and if the seal is broken they will no longer function as designed. Tampering with the seal will void your warranty.

Cue cartridges can last anywhere from one day to a week (or even longer), based on various individual vaping patterns. We recommend removing your cartridge from your device throughout the day to check your e-liquid level.

Yes, this step is very important for the most comfortable and optimal experience! One, the airflow that comes through the holes on the side is required to create vapor. Two, for those who draw vapor quickly, the holes on the side help cool the vapor off. You can keep one of the plugs on the side in if you want less air flow through your device.  Always remove the plug on the bottom of the cartridge so that it fits properly into your Cue device.

The best way to use the Cue Vapor System is whatever way you find most comfortable for yourself personally. We recommend drawing or inhaling slowly when first trying Cue. As you use your Cue more, you will become accustomed to the power and the draw you prefer. If you prefer a more cigarette-like feel, leave one of the plugs in the air holes (or use your finger to cover an air hole) to restrict the airflow a little. Try both ways to find out which fits your style better! Just remember, go slow at first.

There are no additional shipping charges above the traditional shipping costs based on the method that is chosen. If you order more than $50 worth of cue refills, your shipping will be free, delivered in standard Ground UPS shipping. If you live in certain states or municipalities, you may be required to pay an additional excise tax on top of the state tax. Please check with your local or state law source for information regarding taxes on vapor products.

Check with your local or state regulatory authority as laws regarding disposal may vary.

We are always looking to enhance the vaping experience by looking into new and delicious flavors that our fans will love. Keep an eye out on our website and social media channels for updates on future flavor releases.

Just tell us a little more about yourself at CueVapor.com/Warranty-Plus to get an additional 10 months on your Cue device warranty. Cartridges and other accessories are not eligible for this extended warranty.

No, the warranty only applies to the Cue device. Cartridges and other accessories that came in the Cue e-vapor kit or were sold separately are not eligible for the extended warranty.

The extended warranty is to help protect your device from potential defects you may experience under conditions of normal use and maintenance. E-Alternative Solutions (EAS) will replace any defective device with a new or functionally equivalent device if a valid defect is received during the extended warranty period. Coverage is limited to the original owner and excludes certain activities and events.

Cue takes the simplicity of e-cigs OR “cig-a-likes” and combines it with the complexity and power of the bigger sub-ohm vaping devices to create what we feel is the simplest, satisfying vaping experience to date. It’s a system that brings the promise of vaping to the masses.  It's made so one can simply take it out of the box, click in a cartridge, and vape.

No, it's not. Although an empty cartridge may provide a burnt taste, Cue has been designed and engineered to prevent this with our see-through cartridge. So keep an eye on your e-liquid levels! Also the occasional “dry hit” may also cause a burnt taste. When the wick inside the cartridge doesn't saturate with e-liquid, the coil heats up too quickly. If neither of these cases apply to you, please stop use immediately and contact us at 800-377-7709.

No, popping/crackling is normal. Cue is a powerful device, and the rapid heating of the e-liquid creates these noises. It’s nothing to be concerned with, especially if your cartridge has been stored in a very cool place, or is being used for the first time.

Laws and regulations vary by state and municipality. We recommend that you check those restrictions before vaping in public spaces and private businesses. In many instances, vaping is held to the same restrictions as smoking.

With current TSA regulations and laws, you are permitted to bring personal vaporizers and e-liquids (under 4oz.) in your carry-on luggage on airplanes. E-vapor devices are not permitted in checked luggage. Use caution when taking already opened Cue cartridges on an airplane with you. Once you are in the air, the cabin pressure change may cause the cartridge to leak. Remember, no vaping on the plane.

We sell Cue Vapor System (device and cartridges) online, via phone and at selected stores nationwide. Our store locator on CueVapor.com can help you locate an authorized Cue retailer near you. Or you can always order online at CueVapor.com or via phone at 800-377-7709. If you are a retailer or distributor interested in carrying the Cue Vapor System, please see our Cue Vapor wholesale page at Cuevapor.com/business.

If you ever have any questions or issues with your Cue device or cartridges, don’t hesitate to contact us at 800-377-7709 or by email at [email protected]

Nicotine is a stimulant found in the nightshade family of certain plants. Nicotine is an addictive substance and should only be used by adults with no existing health problems.

Cue products produce vapor, not smoke. They do not burn tobacco, but rather, heat liquid containing nicotine derived from tobacco.

We offer cartridge refills with and without nicotine. Cue refills are available in 0, 3, and 6 milligrams of nicotine.

Yes and no. The term “mod” refers to a vapor device that you can Modify, hence the term “mod”. Within today’s vaping culture, the term “mod” is also used to describe any type of vaping device that doesn’t look like a cigarette. While Cue cannot be modified, the performance is on par with the larger devices that can be, so you get the best of both worlds!

Yes, Cue Vapor System is a sub-ohm vaping device.

Sub-ohm means the resistance of the coil is less than 1 Ohm. What does it mean for a vaper? It means you will get greater vapor production, better more intense flavor, and warmer vapor. This experience has typically only been available with the bigger, refillable devices where you need to change or build coils to ensure the best experience. We've done all the tough work for you, so you can just sit back and enjoy the premium sub-ohm vaping experience!

Cue devices and cartridges come with a 60-day limited warranty. Under normal use and maintenance, as described in the quick start guide or online, they'll be free from defects for a 60-day period from the date of original purchase from an authorized retailer. Defects claimed within the Warranty Period will be exchanged for a new or functionally equivalent product by E-Alternative Solutions (EAS) on behalf of Digirettes. WARRANTY COVERAGE IS LIMITED TO ORIGINAL OWNER AND EXCLUDES CERTAIN ACTIVITIES AND EVENTS.

Yes! Check with your state or local regulatory authority as laws may vary.

A tobacco cigarette is lit on fire by the user, who inhales the resulting smoke into their lungs. Use of vapor products involves no combustion — no fire. Therefore, early adopters of the technology began to call this "vaping". Instead of relying on combustion, vapor products utilize a battery-power atomizer. The low heat generated by the battery allows for the vaporization of the "e-liquid" that is used in the product. E-liquid gernerally contains only four or five base ingredients - propylene glycol and/or vegetable glycerin for a base, as well as flavoring, distilled water, and optional nicotine. To vape, the user will pull from a mouth piece at the top of a vapor product. Once the battery is activated, the battery sends power to the atomizer located on top of the battery. The atomizer then heats up the e-liquid solution and turns it into a vapor.

E-cigarettes are battery operated inhalers that consist of a rechargeable battery, a cartridge called a cartomizer and an LED that lights up at the end when you puff on the device. It looks like a cigarette. While e-cigarettes still produce vapor, the act of “vaping” is typically defined as the act of inhaling water vapor through a personal vaporizer. When users draw on the device, the battery heats the liquid which is then atomized into a inhalable vapor. The Cue Vapor System has taken the simplicity of e-cigarettes and combined it with the satisfaction of other powerful vaping devices, to produce the simplest, most satisfying vaping experience yet.

While we have heard many stories from vapors who have said that they have switched to vaping completely and do not smoke traditional tobacco any more, we do not market Cue as a smoking cessation device. If you are trying to quit smoking, we recommend you consult your physician on the best way for you to stop smoking.

E-Alternative Solutions (EAS) is a sister company of Swisher International. EAS develops, markets and distributes vaping products that are manufactured with the highest level of quality control, innovation and commitment to its consumers.

There is additional taxation of vapor products and liquids in certain states and municipalities. To find out if there is an additional tax or how much that tax may be in the area you live in, please check with your local or state law source for more information.

We do not market our Cue products as a healthier alternative to smoking traditional cigarettes. While we are encouraged by these independent studies, we recognize that additional research is required to derive meaningful conclusions. We believe that vaping can provide an alternative to smoking, while providing a satisfying and fulfilling experience for the person vaping.

While there are many studies being conducted on this topic, we don't promote Cue as a healthier alternative to traditional tobacco.

 

Have questions or comments? Call us at 800-377-7709 or send us an email at [email protected] we're here for you 24/7.

 

Created with Sketch. Created with Sketch. Created with Sketch.