Return Policy

Returns and Exchange Policy | Cue Vapor

Refunds:

You have 14 calendar days from receipt of the product to return, at your expense, unopened starter kits and cartridges for a full refund, not including shipping and handling costs, of items purchased from CueVapor.com. Please contact us with your order number and reason for return at 800-377-7709 or [email protected] for a return and shipping instructions. 

For special offers advertised on TV, please contact us with your order number and reason for return at 800-377-7709 or [email protected] for the specific replacement and return policy associated with your offer.

Warranty



If you experience a defect or other product issue within the warranty period (60 days from receipt) of your Cue Vapor device or cartridge from CueVapor.com or special TV offer, please contact us at 800-377-7709 or [email protected] to request a replacement.

Retail purchases: 

Cue Vapor products purchased from retailers must be returned to the respective retailer and refunds will be given in accordance with their respective returns and refunds policy.

Cue vapor products purchased in retail that experience a defect or other product issue should call 800-377-7709 or email [email protected] to request a replacement and exchange instructions.